OUR RATES

Our Economy Shipping rates are based on the total value of the order. The following rate table is for the contiguous United States only. Please allow an average of 6-10 business days for delivery. The cost to ship international orders as well as those being shipped to Alaska, Hawaii, Puerto Rico and other US Territories that are not within the contiguous 48 States are calculated based on the weight of the order. Due to challenges posed by the pandemic, our shipping carriers are experiencing shipping delays for all delivery methods, which may delay your delivery. We appreciate your patience as we work to get your package to you as quickly and safely as possible.


order totalamount
up to $15$5.90
$15 - 25$7.90
$25 - 50$9.90
$50 - 75$11.90
$75 - 100$13.90
$100 - 125$15.90
over $125FREE

*Oversized items such as, but not limited to, dollhouses, caravans, kitchens, castles, and play stands will be charged an additional packaging and handling fee of $19 per unit. These items can only ship Economy Shipping. Please allow extra time for delivery.



We offer faster shipping options within the contiguous United States. The times in transit and charges are as follows:

  • Standard Rush Shipping (3-5 business days in transit, Economy Shipping + $30)
  • Expedited Rush Shipping (2-3 business days in transit, Economy Shipping + $45)
  • Express Rush Shipping (1 business day in transit, Economy Shipping + $75)


FREE SHIPPING

Our Free Economy Shipping offer on orders over $125 applies to the contiguous United States only. Please allow an average of 6–10 business days for orders to arrive.


ORDER PROCESSING

Express Rush Shipping (1 business day in transit), Expedited Rush Shipping (2-3 business days in transit), or Standard Rush Shipping (3-5 business days in transit) orders placed before Noon Eastern Standard Time Monday through Friday ship the same business day. All other orders ship within 2 business days. If you have any questions, please contact us by phone during business hours at 877-668-2111 so we can assist you.

***Please note that we are unable to make any changes to your order once it has been submitted.***


UNDELIVERABLE OR REFUSED PACKAGES

Please check your shipping address carefully! We do not double-check delivery addresses and delivery is attempted as the address is entered at the time of checkout. Incorrect/insufficient address, Refused or Otherwise Undeliverable packages are subject to return shipping costs back to our warehouse that vary by shipping method used in the original order. We will deduct return shipping fees from your original form of payment for orders marked as undeliverable, refused or incorrect/insufficient address.

Refused, incorrect/insufficient address, or undeliverable packages will be refunded minus all shipping charges and a $5 undeliverable fee for restocking. Fees will be deducted from your original payment. No refund will be made until the refused/insufficient/incorrect address package is back at our Shepardsville, KY warehouse and has been inspected.


AK, HI, PR, AND OTHER INTERNATIONAL APO/FPO/DPO LOCATIONS

Our shipping rates for these locations are based on weight. If the estimated shipping charge will cover the cost of the shipment, we will send it out. If not, we may contact you for authorization prior to shipping.


INTERNATIONAL SHIPPING DISCLAIMER

The recipient is the importer of record and as such is responsible for assuring the product(s) they purchased can be lawfully imported to the destination country and must comply with all laws and regulations of said country. The customer is also responsible for payment of all levied sales taxes, duties, and customs charges, which are determined and enforced by local governments and vary by country. Duties, taxes, and/or customs fees are an additional amount collected upon delivery of your order and we are unable to provide you with an estimate of those fees. Please contact your local government for specific details. Your order confirmation details only the amount collected by novanatural.com. By completing your order you agree to pay all applicable fees. If you refuse or return your order, no international shipping charges or fees paid to local governments will be refunded. We will refund the original purchase price of the product if the returned/refused goods arrive back at our Shepardsville, KY, address in the original condition.

Please return/refuse orders to:


Nova Natural
℅ Radial Returns
350 Omega Pkwy
Shepherdsville, KY 40165


Most international delivery is estimated at 14–30 business days, depending on your country's customs regulations and procedures. If you don't receive your package within several weeks, check with your local post office and local customs office as they could be holding your package for payment of duties.


CONTACT WITH QUOTE

For some locations, we do not have calculated shipping rates. Please place your order and then you will be contacted prior to shipment via e-mail with a quote for the delivery cost of your order. Upon approval and payment of these charges, we will ship your order.


PRE-ORDER POLICY

Occaisionally, we will make an item available for pre-order. When you place an order with something that we anticipate arriving shortly, your entire order will ship together when everything in your order is available to ship. The items you order will be put on hold for you until your last pre-ordered item is released.

Pre-orders will not ship separately from the rest of your order. To have in-stock items ship separately from pre-orders, please place separate orders for pre-order items. Regular shipping & handling will apply. Pre-order release dates are subject to change.



Please look here for Holiday Shipping Information.