FREE SHIPPING
Our Free Economy Shipping offer on orders over $125 applies to the Contiguous (Lower 48) United States only. Please allow 5-8 business days for orders to arrive.
ORDER PROCESSING
3 Day, 2nd Day, and Next Day orders placed before Noon ET M-F ship same business day, all other orders ship within 2 business days. If you have any questions, please contact us by phone during business hours at 877-668-2111 so we can assist you.
OUR RATES
Our shipping rates are based on the total value of the order. The following rate table is for the Contiguous United States only. Please allow 5-8 business days for delivery. International and AK, HI, PR, VI customer rates are calculated based on the weight of the order and ship via USPS Priority Mail.
| $5.90 | |
| $15 - 25 | $7.90 |
| $25 - 50 | $9.90 |
| $50 - 75 | $11.90 |
| $75 - 100 | $13.90 |
| $100 - 125 | $15.90 |
| over $125 | FREE |
We now offer overnight, two-day or three-day shipping to the contiguous United States! Please note that these services apply only to business days and exclude weekends and holidays. If you have any questions, please contact customer service at 877.668.2111 or support@novanatural.com.
UNDELIVERABLE OR REFUSED PACKAGES:
Please check your shipping address carefully! We do not double check delivery addresses and delivery is attempted as the address is entered at the time of checkout. Incorrect/insufficient address, Refused or Otherwise Undeliverable packages are subject to return shipping costs back to our warehouse that vary by shipping method used in the original order. We will deduct return shipping fees from your original form of payment for orders marked as undeliverable, refused or incorrect/insufficient address.Refused, incorrect/insufficient address or undeliverable packages will be refunded minus all shipping charges and a $5 undeliverable fee for restocking. Fees will be deducted from your original payment. No refund will be made until the refused/insufficient/incorrect address package is back at our Shepardsville, KY warehouse and has been inspected.
PRIORITY MAIL ONLY (AK, HI, PR, VI, International Locations)
We ship only via USPS Priority Mail to these locations as UPS is considerably more expensive. Our shipping rates for these locations are based on weight. If the estimated shipping charge will cover the cost of the shipment, we will send it out. If not, we may contact you for authorization prior to shipping.
INTERNATIONAL SHIPPING DISCLAIMER
The recipient is the importer of record and as such is responsible for assuring the product(s) they purchased can be lawfully imported to the destination country and must comply with all laws and regulations of said country. The customer
Nova Natural
℅ Radial Returns
350 Omega Pkwy
Shepherdsville, KY 40165
We ship only via USPS Priority Mail to International locations. Our shipping rates for these locations are based on weight. If the estimated shipping charge will cover the cost of the shipment, we will send it out. If not, we may contact you for authorization prior to shipping. Delivery time varies, but is estimated at 7-14 business days for Priority, depending on your country's customs regulations and procedures. If you don't receive your package within several weeks, check with your local post office and local customs office as they could be holding your package for payment of duties.
We appreciate hearing when you receive your package so we have realistic estimates to tell our other customers in your country.
CONTACT WITH QUOTE
For some locations, we have not calculated shipping rates. Please place your order and then you will be contacted prior to shipment via