angel with star
Item #: 3432
Our Free Shipping offer on orders over $125 applies to the Contiguous (Lower 48) United States only.
3 Day, 2nd Day, and Next Day orders placed before Noon ET M-F ship same business day, all other orders ship next business day. If you have any questions, please contact us by phone during business hours at 877-668-2111 so we can assist you.
Our shipping rates are based on the total value of the order. The following rate table is for the Contiguous United States only. International and AK, HI, PR, VI customer rates are calculated based on the weight of the order and ship via USPS Priority Mail.
|$15 - 25||$7.90|
|$25 - 50||$9.90|
|$50 - 75||$11.90|
|$75 - 100||$13.90|
|$100 - 125||$15.90|
We now offer overnight, two-day or three-day shipping to the contiguous United States! Please note that these services apply only to business days and exclude weekends and holidays. If you have any questions, please contact customer service at 877.668.2111 or firstname.lastname@example.org.
PRIORITY MAIL ONLY (AK, HI, PR, VI, International Locations)
We ship only via USPS Priority Mail to these locations as UPS is considerably more expensive. Our shipping rates for these locations are based on weight. If the estimated shipping charge will cover the cost of the shipment, we will send it out. If not, we may contact you for authorization prior to shipping.
GET IT ON TIME!
To order in time for Christmas delivery in the Lower 48 States, orders must be placed by the dates below:
|Standard Shipping||Dec. 15, Noon EST|
|3-Day Shipping||Dec. 18, Noon EST|
|2-Day Shipping||Dec. 20, Noon EST|
|1-Day Shipping||Dec. 21, Noon EST|
For Alaska, Hawaii, Other U.S. Territories, and International shipping: the last days to order for Christmas delivery are:
|AK, HI and US territories||
Dec. 15, Noon EST
Dec. 7, Noon EST
|Dec. 14, Noon EST|
All other International
Dec. 10, Noon EST
INTERNATIONAL SHIPPING DISCLAIMER
The recipient is the importer of record and as such is responsible for assuring the product(s) they purchased can be lawfully imported to the destination country and must comply with all laws and regulations of said country. The customer
Nova Natural Toys & Crafts Returns
1200 Worldwide Blvd.
Hebron, KY 41048
We ship only via USPS Priority Mail to International locations. Our shipping rates for these locations are based on weight. If the estimated shipping charge will cover the cost of the shipment, we will send it out. If not, we may contact you for authorization prior to shipping. Delivery time varies, but is estimated at 7-14 business days for Priority, depending on your country's customs regulations and procedures. If you don't receive your package within several weeks, check with your local post office and local customs office as they could be holding your package for payment of duties.
We appreciate hearing when you receive your package so we have realistic estimates to tell our other customers in your country.
CONTACT WITH QUOTE
For some locations, we have not calculated shipping rates. Please place your order and then you will be contacted prior to shipment via
NOVA NATURAL'S RETURN POLICY
60 Days in Original Condition
Return any product within 60 days of the date of purchase in its original condition for a Full Refund.
365 Days for Store Credit
Take your time to decide. For up to a year (365 days from date of purchase), you can return items for Store Credit.
Gift returns are eligible for Store Credit only.
HOW DO I ARRANGE A RETURN?
Box up your item(s) and enclose a copy of your sales receipt with a note explaining how or why the item(s) did not meet your needs. Next, print a return label conveniently from your own home by clicking here. Affix it to your box and drop it in your mailbox!
If you're unable to print a return label please send with a trackable carrier such as UPS, Fedex or Priority Mail to:
Nova Natural Toys & Crafts
1200 Worldwide Boulevard
Hebron, KY 41048
*We’re here for you! If you have any questions or need assistance prior to shipping back your return, please contact customer service via phone (877-668-2111), email (email@example.com) or live chat on our website.
WHAT ABOUT SHIPPING CHARGES?
Except in the case of damaged or defective merchandise, you are responsible for the cost of return shipping. If you use the provided return label, $12.95 will be deducted from your return refund.
CAN I EXCHANGE MY ITEMS?
We are unable to offer an exchange on returned items. Please place a new order.
HOW DO I RETURN A DAMAGED OR DEFECTIVE ITEM?
Box up your item(s) and enclose a copy of your sales receipt and a note explaining what was damaged or defective, then print a complimentary USPS return label by clicking here. You may need to disable your pop-up blocker in order to print your return label.
Please note, if you chose not to use our provided shipping label, return shipping will not be reimbursed.
WHEN WILL I RECEIVE CREDIT FOR MY RETURN?
We do our best to process returns within 7 days of receipt, though may occasionally take as much as 14 days between Thanksgiving and January 30th.
Credit to your account should post within 2 days of our processing of your return, but may take as many as 2 billing cycles to appear on your statement.
Return shipping labels are not available outside the United States. Please contact us at firstname.lastname@example.org if you have a damaged or defective item to return.
The recipient is the importer of record and as such is responsible for assuring the product(s) they purchased can be lawfully imported to the destination country and must comply with all laws and regulations of said country. The customer is also responsible for payment of all levied sales tax, duties, and customs charges, which are determined and enforced by local governments and vary by country. Duties, taxes and/or customs fees are an additional amount collected upon delivery of your order and we are unable to provide you with an estimate of those fees. Please contact your local government for specific details. Your order confirmation details only the amount collected by novanatural.com. By completing your order you agree to pay all applicable fees.
If you refuse or return your order, no international shipping charges or fees paid to local governments will be refunded. We will refund the original purchase price of the product if the returned/refused goods arrive back to our Shelburne, VT, address in original condition.
WAIT A MINUTE. I STILL HAVE A QUESTION.
If you have any questions regarding Returns & Exchanges, please contact us at 877-668-2111 (9AM-5PM, EST) or email at email@example.com or at:
Nova Natural Toys & Crafts
6655 Shelburne Road #100
Shelburne, VT 05482
DETAILSMADE IN: Germany
SIZE: 9.25" tall
SUGGESTED AGES: adult supervision