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Returns & Exchanges

NOVA NATURAL'S RETURN POLICY

60 Days in Original Condition

Return any product within 60 days of the date of purchase in its original condition for a Full Refund.

365 Days for Store Credit

Take your time to decide. For up to a year (365 days from date of purchase), you can return items for Store Credit.

Gift Returns

Gift returns are eligible for Store Credit only.

 

HOW DO I ARRANGE A RETURN?

Box up your item(s) and enclose a copy of your sales receipt with a note explaining how or why the item(s) did not meet your needs. Next, print a return label conveniently from your own home by clicking here. Affix it to your box and drop it in your mailbox!

If you're unable to print a return label please send with a trackable carrier such as UPS, Fedex or Priority Mail to:


Nova Natural Toys & Crafts
Attn. Returns
1200 Worldwide Boulevard
Hebron, KY 41048


*We’re here for you! If you have any questions or need assistance prior to shipping back your return, please contact customer service via phone (877-668-2111), email (support@novanatural.com) or live chat on our website.

  

WHAT ABOUT SHIPPING CHARGES?

Except in the case of damaged or defective merchandise, you are responsible for the cost of return shipping. If you use the provided return label, $6.95 will be deducted from your return refund.

Exchanges will be charged shipping based on the dollar value of the exchanged merchandise per our shipping rate chart found here.

 

HOW DO I RETURN A DAMAGED OR DEFECTIVE ITEM?

Box up your item(s) and enclose a copy of your sales receipt and a note explaining what was damaged or defective, then print a complimentary USPS return label by clicking here.

Please note, if you chose not to use our provided shipping label, return shipping will not be reimbursed.

 

WHEN WILL I RECEIVE CREDIT FOR MY RETURN?

We do our best to process returns within 3 days of receipt, though may occasionally take as much as 5 days between Thanksgiving and January 30th.

Credit to your account should post within 2 days of our processing of your return, but may take as many as 2 billing cycles to appear on your statement.

 

INTERNATIONAL RETURNS

Return shipping labels are not available outside the United States. Please contact us at support@novanatural.com if you have a damaged or defective item to return.

The recipient is the importer of record and as such is responsible for assuring the product(s) they purchased can be lawfully imported to the destination country and must comply with all laws and regulations of said country. The customer is also responsible for payment of all levied sales tax, duties, and customs charges, which are determined and enforced by local governments and vary by country. Duties, taxes and/or customs fees are an additional amount collected upon delivery of your order and we are unable to provide you with an estimate of those fees. Please contact your local government for specific details. Your order confirmation details only the amount collected by novanatural.com. By completing your order you agree to pay all applicable fees.

If you refuse or return your order, no international shipping charges or fees paid to local governments will be refunded. We will refund the original purchase price of the product if the returned/refused goods arrive back to our Shelburne, VT, address in original condition.

 

WAIT A MINUTE. I STILL HAVE A QUESTION.

If you have any questions regarding Returns & Exchanges, please contact us at 877-668-2111 (9AM-5PM, EST) or email at support@novanatural.com or at:

Nova Natural Toys & Crafts
120 Graham Way #200
Shelburne, VT 05482

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