Below is a list of frequently asked questions. If you don't find the answer to one of your questions here, please contact us.
Unfortunately, we are unable to backorder unavailable items. Please contact Customer Service for an estimate of when the item may be back in stock.
Please complete our Catalog Request form to request a copy of our most recent Nova Natural Toys & Crafts catalog and to be added to our mailing list. If you have been receiving our catalog and no longer wish to, please contact customer service.
Enter your email address here to join our online mailing list to hear about our sales and promotions. We are sensitive to the private nature of information you provide to us over the Internet. Please know that we do not rent, sell or exchange e-mail addresses - unless you ask us to. Additionally, we will always provide you with the opportunity to 'opt-out' if you no longer wish to receive future e-mails.
We're happy to send your gifts directly to friends and family! In your shopping cart simply enter a short, personalized message in the "Order Notes" box and we'll include it for your recipient. Then proceed to Check-Out and in the "shipping address" section simply enter the gift recipient's information. We never include pricing information inside your box!
Can I Change or Cancel My Order?
Once your order has been submitted we are unable to make any changes. Please double check that your shipping and billing information is correct before placing your order.
You can pay for your order with Mastercard, Visa, American Express or Paypal cards. If you're mailing your order in, you can also pay with a personal check, money order or cashier's check for a $3 fee. When you provide a check as payment for mail orders, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. Please note that check order shipments are held for 7 days to allow for processing. Checks returned by your banking institution for insufficient funds will be subject to a $25 service charge. Sorry, we don't ship COD.
Your entire order will ship together when all items in your order are available to ship. The items you order will be put on hold for you until your last pre-ordered item is released.
Pre-orders will not ship separately from the rest of your order. To have in-stock items ship separately from pre-orders, please place separate orders for pre-order items. Regular shipping & handling will apply. Pre-order release dates are subject to change.
If you have a product you'd like us to consider carrying, send your idea to:
Nova Natural Submissions
6655 Shelburne Road
Shelburne, VT 05482
Please include your name, address, phone/fax # and e-mail address, along with wholesale pricing and information about your company. Our review process can often take 3 to 6 months. We'll send you an acknowledgment email letting you know that we did receive your submission. If we are interested in carrying it, we'll contact you. Due to the number of submissions we receive, we ask that you do not call us to ask about the status of your submission. Samples or photographs sent to us will not be returned to you. Please be sure to include your email address with your submission.
We accept purchase orders submitted on official purchase order forms, pre-printed with your organization's name, address and PO number, with two (2) signatures guaranteeing payment. Please mail or fax us your purchase orders. We can take phone orders only if you're paying with a credit card at the time of purchase.
Please see our Return & Exchanges page for information.
Shipping and Handling
For more information, see Shipping and Handling.