Shipping Information

FREE SHIPPING

Our Free Shipping offer on orders over $100 applies to the Contiguous (Lower 48) United States only.

ORDER PROCESSING

Your order will be processed within 1-2 business days after it is placed. If you need your order more quickly or if you have any questions, please contact us by phone during business hours at 877-668-2111 so we can assist you.

HOW WE SHIP

We ship orders First Class or Priority Mail from the US Post Office or by UPS. For a general idea of how long it will take for your order to arrive after it leaves our warehouse, please consult the map below.


OUR RATES

Our shipping rates are based on the total value of the order. The following rate table is for the Contiguous United States only. International and AK, HI, PR, VI customer rates are calculated based on the weight of the order and ship via USPS Priority Mail.

order total amount
up to $15 $5.90
$15 - 25 $7.90
$25 - 50 $9.90
$50 - 75 $11.90
$75 - 100 $13.90
over $100 FREE

We do not offer overnight or two day shipping, so please plan ahead. We do offer UPS 3Day, To determine 3Day rates, please create your order and select UPS 3Day as the shpping method. If you have any questions, please contact customer service at 877.668.2111 or support@novanatural.com.

UPS 3 DAY SERVICE:

We will ship your order with UPS 3 Day Select Service. Three days means your package will take 3 business days in transit, not including the day you order or time required for order processing. Please note that the UPS Service Guarantee applies only to business days and excludes weekends, holidays, and any delay that occurs beyond the control of UPS.

PRIORITY MAIL ONLY (AK, HI, PR, VI, International Locations)

We ship only via USPS Priority Mail to these locations as UPS is considerably more expensive. Our shipping rates for these locations are based on weight. If the estimated shipping charge will cover the cost of the shipment, we will send it out. If not, we may contact you for authorization prior to shipping.

INTERNATIONAL SHIPPING DISCLAIMER

The recipient is the importer of record and as such is responsible for assuring the product(s) they purchased can be lawfully imported to the destination country and must comply with all laws and regulations of said country. The customer is also responsible for payment of all levied sales taxes, duties and customs charges, which are determined and enforced by local governments and vary by country. Duties, taxes and/or customs fees are an additional amount collected upon delivery of your order and we are unable to provide you with an estimate of those fees. Please contact your local government for specific details. Your order confirmation details only the amount collected by novanatural.com. By completing your order you agree to pay all applicable fees. If you refuse or return your order, no international shipping charges or fees paid to local governments will be refunded. We will refund the original purchase price of the product if the returned/refused goods arrive back to our Shelburne, VT, address in original condition.

We ship only via USPS Priority Mail to International locations. Our shipping rates for these locations are based on weight. If the estimated shipping charge will cover the cost of the shipment, we will send it out. If not, we may contact you for authorization prior to shipping. Delivery time varies, but is estimated at 7-14 business days for Priority, depending on your country's customs regulations and procedures. If you don't receive your package within several weeks, check with your local post office and local customs office as they could be holding your package for payment of duties.

We appreciate hearing when you receive your package so we have realistic estimates to tell our other customers in your country.

CONTACT WITH QUOTE

For some locations, we have not calculated shipping rates. Please place your order and then you will be contacted prior to shipment via e-mail with a quote for the delivery cost of your order. Upon approval and payment of these charges, we will ship your merchandise.

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