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Shipping Information

ORDER PROCESSING

Your order will be processed within 1-2 business days after it is placed. If you need your order more quickly or if you have any questions, please contact us by phone during business hours at 877-668-2111 so we can assist you.

HOW WE SHIP

We ship light orders first class or priority mail from the US Post Office. All others ship by UPS. For a general idea of how long it will take for your order to arrive after it leaves our warehouse, please consult the map below.

OUR RATES: Our shipping rates are based on the total value of the order. The following rate table is for the Contiguous United States only. International and AK, HI, PR, VI customer rates are calculated based on the weight of the order and ship via USPS Priority Mail (further information, right).

order total amount
up to $15 $5.90
$15 - 25 $7.90
$25 - 50 $9.90
$50 - 75 $11.90
$75 - 100 $13.90
over $100 FREE

We do not offer overnight or two day shipping, so please plan ahead. We do offer UPS 3Day, To determine 3Day rates, please create your order and select UPS 3Day as the shpping method. If you have any questions, please contact customer service at 877.668.2111 or support@novanatural.com.

 

UPS 3 DAY SERVICE: We will ship your order with UPS 3 Day Select Service. Three days means your package will take 3 business days in transit, not including the day you order or time required for order processing. Please note that the UPS Service Guarantee applies only to business days and excludes weekends, holidays, and any delay that occurs beyond the control of UPS.


PRIORITY MAIL ONLY
(AK, HI, PR, VI, International)

We ship only via USPS Priority Mail to these locations as UPS is considerably more expensive. Our shipping rates for these locations are based on weight. If the estimated shipping charge will cover the cost of the shipment, we will send it out. If not, we may contact you for authorization prior to shipping.

CONTACT WITH QUOTE

For some locations, we have not calculated shipping rates. Please place your order and then you will be contacted prior to shipment via e-mail with a quote for the delivery cost of your order. Upon approval and payment of these charges, we will ship your merchandise.