WELCOME TO CUSTOMER SUPPORT

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We've gathered together here much information to help you with placing your order. If you can't find what you're looking for here or in the links to the left, please e-mail us at support@novanatural.com, chat us, or call us at 877.668.2111.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Generally orders leave our warehouse 2 business days after they are placed. Shipping times vary, but range from 1 business day in the Northeast, where we are located to 5 business days to the West Coast. More detailed information can be found here.

WHAT DATE DO I NEED TO ORDER BY TO RECEIVE MY ORDER BY DEC. 25?
Given that our order volume spikes dramatically during the holidays, it is possible that our standard turnaround can be extended beyond our standard 2 day window. Our current best guidance is that West Coast Orders should be placed by Dec. 14 in order to reach you with standard shipping. More information and specifics for other parts of the country can be found here.

WHAT ARE YOUR SHIPPING RATES?
Take a look here for rates and other information.

HOW DO I KNOW WHICH SIZE TO ORDER?
All our size charts and information on how to measure can be found here.

HOW DO I CARE FOR MY PRODUCT?
Take a look here for recommendations and care suggestions for our products.

HOW DO I RETURN OR EXCHANGE ITEMS?
Returning items is easy, but remember to always us contact us first so we know to expect your shipment. For detailed information on the process, click here.